Organisation Design
We design organisations for impact, agility and connection.
In today’s rapidly changing landscape, government agencies and public institutions face growing pressure to adapt — from machinery-of-government changes to shifting policy mandates, funding constraints, and rising community expectations. These pressures create both challenge and opportunity: the chance to rethink how organisations are shaped, how they work, and the value they create.
At ThinkPlaceX, we work at the intersection of organisation design, strategy, and systems change — supporting the creation of entirely new organisations, as well as the evolution of existing ones. We understand that organisations aren’t static charts or linear processes — they are complex, living systems made up of people, structures, technologies, and relationships that must continually adapt. We help clients move from rigid hierarchies and siloed departments to connected, purpose-led systems that are responsive to feedback, designed for performance, and ready to evolve over time.
How We Can Help
- Strategy Design: We help you define how your organisation delivers on its purpose. By critically assessing the context, drivers, direction, and desired future outcomes, we equip you with a clear strategic plan and roadmap to reach your vision.
- Experience Strategy: We help you understand the people your organisation serves – whether they are internal teams or external clients. We explore their needs, motivations and goals to design better ways for them to interact with your organisation. This could be through improved channels, service charters, products or information material.
- Operating Model Design: We map your organisation’s internal capabilities and help refine your operating model to:
- Align functions and streamline processes
- Define budgets and resourcing
- Uplift team culture and capability
- Establish organisational structure and governance models
- Connect important networks and relationships
- Transform tools and technology to drive efficiency
- Strategic Blueprinting: We create an ‘Organisational Design Blueprint’ that clearly explains your business transformation – who will benefit, what their improved experience will be, and how your organisation will shift its people, processes, and technologies to deliver it. The blueprint becomes an ongoing reference point you can return to over time.
Want to know more? Click here to download our Organisation Design brochure.
