Services
Service Design
Designing services that work – for people and the systems they are part of.
At ThinkPlaceX, we use service design to help organisations rethink how they deliver outcomes — across experiences, channels, and systems. Whether we’re creating something new or improving what exists, our approach is human-centred, evidence-led, and systems-aware.
We bring together insights, strategy, and agile delivery to design services that are effective, efficient and meaningful. Our service design practice enables better experiences for users, clearer processes for staff, and greater impact for organisations with lasting public value.
How We Can Help
- User Research & Insight: We conduct contextual research to uncover insights about user behaviour and engagement, enabling evidence-based decision-making.
- Ecosystem Analysis: We analyse the broader environment in which services operate – policies, governance, technologies, and partnerships – to design services that are sustainable and scalable.
- Service Mapping & Blueprinting: We visualise the entire system—including user journeys, business processes, and delivery mechanisms – to identify opportunities, diagnose issues and drive alignment across teams.
- Co-design & Strategic Facilitation: We design and facilitate structured collaboration across internal teams, users, and delivery partners, building ownership and accelerating alignment.
- Prototyping & Iterative Testing: We rapidly test and refine ideas, validating what works before committing to large-scale investment or implementation.
Want to know more? Click here to download our Service Design brochure.
