Business Redesign and Human-Centred Transformation Expert

Mark has deep expertise in business model redesign, user experience research, and operational transformation. With decades of experience in public service innovation, and strategic change, Mark brings a rare ability to translate frontline and end-user insights into practical, system-level change. 

Known for his strength in uncovering the realities of service delivery—whether from the perspective of citizens, staff, or frontline workers—Mark designs solutions that are grounded, implementable, and aligned with organisational purpose. He is particularly adept at connecting operational insight with strategic direction, enabling organisations to reshape how they work from the inside out. 

Mark has led large-scale transformation programs across sectors including education, defence, law enforcement, and social services—bringing a human-centred lens to some of government’s most complex and high-impact challenges. 

Mark’s foundation in industrial design and project management gives him a sharp eye for process innovation, system flow, and organisational fit. He is trusted by leaders to navigate complexity, bridge silos, and deliver results that improve both performance and user outcomes. 

Mark holds a Bachelor of Industrial Design and is a recognised leader in purpose-driven transformation.